Shipping & Return Policy
1. When Will My Order Ship?
Orders generally ship in 1-3 business days.
Tracking information is received via email and uploaded to your account if registered.
2. Where Does my Order Ship From?
Shipping origin Los Angeles, CA.
3. Shipping Schedule
There is no shipping on the following U.S. holidays:
New Year's Eve New Year's Day
Memorial Day Independence Day
Labor Day Thanksgiving Day
Day after Thanksgiving
We accept the following methods of payment:
The payment is taken automatically through the PayPal system. If this method is chosen, the buyer will be redirected from our shopping cart to the PayPal site so that they can log in to their PayPal account check and confirm their details and submit the payment. You can use credit card/ debit card to pay through paypal, No paypal account required. You can also use paypal credit option for big orders. No Payments + No Interest if paid in full in 6 months when you spend $99 or more.
We make every effort to check items before dispatch, however the suppliers do most of the quality control. Due to the nature of the products we sell, some of these products may become damaged or faulty in transit. If an item is delivered to the buyer damaged or faulty, dealbuy.net will make every effort to resolve the matter ASAP. Please note, dealbuy.net do not offer monetary or non-monetary compensation (i.e. in the form of goods or services) for the loss of potential sales due to damaged/ faulty/ missing/ incorrect items delivered or delays in delivery. Due to the health and safety reasons, we do not accept returns of earrings, unless they are unopened, in original packaging and have never been used.
1. Item(s) damaged/ faulty on receipt.
Please inform us of any damages/ missing items/ faulty items within 3 business days from the receipt of your order. If an item is damaged on receipt, please contact us via email or online chat to report the issue. Please quote your invoice number and the item code of the damaged item.
In most cases:
- We will request for a photograph of the item to be emailed to us (including the item code and the invoice number).
- We will not ask for the item(s) to be returned. We will credit the account for the value of the damaged item(s).
On occasion, we may request for the item(s) to be returned to us. In such cases we will provide you with a copy of a Returns Form for you to fill in and further instructions on how to return the item(s), which depend on the value/ size of the return.
Please note: credit, rather than refund or replacement will be offered for damaged/ faulty items. We do not, as a rule, send out credit notes.
2. Items missing from order.
If an item is missing from your order and it is not marked as 'out of stock' on your invoice, please contact us via the email or online chat stating your invoice number and the item code. Please make sure you report missing items within 3 business days from the delivery date of your order. We will credit the account for the value of the missing item(s). Please note: credit, rather than refund or replacement will be offered for missing items. We do not, as a rule, send out credit notes.
3. Items sent in error by dealbuy.net
If you have received any items you have not ordered; please inform us of this as soon as possible. In most cases we will be able to arrange a collection for the items or request you to self-ship the items to our warehouse. If you have been charged for the items sent in error by dealbuy.net, we will process a refund for the goods.
4. Items ordered in error by the Buyer
If you have ordered incorrect item(s) or too many items, please contact us to report this within 3 working days of the delivery date of your order. Please always quote your invoice number, the item code and quantity of the items you wish to return.
Once this is reported, we will send you a Returns Form link to fill in. Please note, we will not be able to credit the return postage for items ordered incorrectly or in error. The original delivery cost will be deducted from the credit account.
5. Out Of Stock Items
We try to keep our website as up-to-date as possible. If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.
If the out of stocks goods exceed 20% of your order, we will contact you so that you can choose alternatives. In order to make this process as swift as possible, we advise to always put the most up-to-date contact details on the order.
6. Order Cancellations
To ensure excellent service, orders are readied for shipment immediately and cannot be changed or cancelled. Incorrectly Addressed & Non-Deliverable Orders UPS offers an Intercept Service to correct packages that have been shipped incorrectly The fee for Intercept Service is $12.00 per box. Customer service fee is a one time fee of $4.00. Not all Intercepts are successful and there is no charge for failed attempts. If orders are returned as undeliverable or refused, merchandise credit is less a 20% restocking fee and return freight cost. Outbound shipping is non-refundable.